Privacy Policy

Draft retention revision: 6 October 2026. Subject to legal review before publication.

Pramana ("we", "our", or "us") is committed to transparency and respecting your private information. This Privacy Policy explains how we collect and use your information when you use our mobile application and web services.

Data Collection & Use

We only collect your name, role, email, and phone number to manage your account and provide the service. We do not sell your data.

The app may request access to the Camera to allow users to capture photos or videos for reports. In addition, property details you enter, digital signatures and generated PDF reports are collected and stored to be able to provide you with the service.

Basic technical information (such as app version and crash logs) may be collected automatically to ensure app performance and stability. General usage patterns may also be collected to improve the app and our service to you.

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Generate and store your property inspection (where applicable)
  • Process payments for inspections
  • Send important account notifications
  • Improve our app and services
  • Respond to customer support requests

Data Security

All data transmitted between the app and its backend services is encrypted in transit. User content is stored securely.

Account Deletion & Administrative History

Account deletion removes your login, uploaded photos, PDF reports, signatures and access credentials. Administrative reporting history is retained indefinitely, including your name and email, inspection and property details, parties’ names, spending, credit usage and transaction records. Paid and unpaid commission business records, including names, amounts, paid status and payment confirmation dates, are also retained permanently. Retained history is available only through authorised administrative services, not the deleted account.

Temporary minimum payment archives expire 90 days after a confirmed deletion request. This expiry does not erase administrative reporting history. Deleted storage objects may remain temporarily in the provider’s recovery window. Downloaded or externally shared copies are outside Pramana’s control.

Permissions

  • Camera: Capture property images and videos for reports.
  • Storage: Save or access media files related to inventory reports.
  • Internet: Required to sync reports and upload photos securely (where applicable).

Policy Updates

This policy may be updated periodically. Changes will be reflected by updating the effective date above.